We're here to help. Find the right support channel for your situation below.
If you have an active support agreement and are experiencing a production outage or critical incident, please use the emergency contact details provided in your service contract. Do not use the general contact form for P1/P0 incidents.
Check the documentation provided as part of your project delivery. All solutions include written runbooks and operational guides.
For non-urgent issues or questions, email us at:
support@goldfishdata.comResponse within one business day.
Existing customers can access dashboards, reports, and raise support tickets through the client portal.
Log InTo help us resolve your issue quickly, please include:
Response and resolution times depend on your service agreement. Standard priority levels:
| Priority | Description | Initial Response |
|---|---|---|
| P0 | Production outage | < 1 hour |
| P1 | Major degradation | < 4 hours |
| P2 | Minor issue | 1 business day |
| P3 | Question / advice | 2 business days |